Monitoring Repair & Installation
If your app stopped reporting, you have no idea whether the system is producing. We repair dead monitoring and install it on systems that never had it.
Top Four Reasons Monitoring Stops Working
- A New Router Took It OfflineThis is the number one cause and it surprises everybody. Change your internet provider or your wifi password and the gateway silently stops reporting.
- The Gateway Is Too Far From the SignalMonitoring hardware often sits in a garage or utility closet at the edge of wifi range. It works on install day and drops out for good six months later.
- Current Sensors Get Knocked LooseThe CT clamps that measure production and consumption come loose or go on backwards. Your app still shows numbers, they are just wrong.
- The Original Installer Owns Your AccountPlenty of Central Texas owners cannot see their own data because the monitoring account is still registered to a company that went under.
Top Four Solutions to This Problem
- Get the Gateway Back on the NetworkWe reconnect it to your current network and put it somewhere the signal actually reaches, hardwired if that is what it takes.
- Verify the Sensors Read TrueWe compare what the portal claims against a clamp meter on the real conductors, then correct any CT that is loose, backwards or on the wrong leg.
- Move the Account Into Your NameWe transfer ownership of the monitoring account to you, including when the original installer is out of business.
- Set Up Alerts That Reach YouMonitoring is only worth having if it tells you when production stops. We configure alerts so a dead panel does not go unnoticed for a year.
Let’s get your solar working again.
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