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Solar Service

Keeping Your Solar Running

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Call Us Anytime(844) 248-0335

Services

Services

Solar Repair Diagnostic

System not working or unsure what’s going on? This diagnostic service is step one. We will come out and perform a visual inspection for $95 and then provide you with options to get your system working again. The $95 fee is waived if you move forward with the repair.

Removal and reinstall for re-roof

Need to get your solar removed for a roofing project? This estimate trip is what you need. We’ll create an estimate for the project & answer any questions you have about your system.

Electrical Repair

If your system is having issues electrically, we have you covered. Whether it is bad connections, wiring, workmanship, or critter damage, we can make the repair and get you up and running. This repair starts with a $95 Solar Repair Diagnostic Trip where after a visual inspection we provide you with options to get your system working again. The $95 fee is waived if you move forward with the repair.

Monitoring Repair/Installation

Having quality solar monitoring accessible on an app on your phone is essential to keeping up with your solar system. We can provide you a quote to install monitoring if you don’t have it, and we can fix any existing monitoring issue you might have whether it be connectivity or internal to the components. This repair starts with a $95 Solar Repair Diagnostic Trip where after a visual inspection we provide you with options to get you working monitoring. The $95 fee is waived if you move forward with the repair.

Cleaning

Solar panels need to be cleaned regularly to keep their production high & to keep the panels healthy!! We will clean your system professionally using solar panel specific brushes (don’t let a window cleaner pressure wash your panels! It will remove the solar specific coating on your panels!) Plus, all Solar Service team members are licensed electricians & so we will also conduct a basic inspection while we’re on site. Price for cleanings depend on system size: 34 Panels or less is $270, 34-50 Panels is $360, 51+ Panels is $405 (additional trip fees for steep and difficult roofs may apply).

Critter guard installation

Squirrels, racoons, and pigeons do not mix with solar panels! They like to hide underneath the panels, make nests next to wires, chew on wires causing shorts (arcs/fires), and burrow into the roof causing roof leak issues. If you notice any critters near your solar you should definitely call us to do an inspection and get you a quote for critter guard fence installation. Critter guard fencing is specific to solar and Solar Service even has our own method of installing it that ensures critters stay out from underneath your system. This repair starts with a $95 Solar Repair Diagnostic Trip where after a visual inspection we provide you with options to get your system repaired. The $95 fee is waived if you move forward with the repair.

Inverter/micro-inverter repair

Inverters & Enphase Micro-inverters are one of the most critical components of every solar system. Put simply the panels won't work if these components are not working. They both can require very specific and extensive troubleshooting of dangerous components & voltages that manufacturers will only allow to be done by licensed electricians & approved companies. Our licensed electricians can fix all inverter & micro-inverter issues and work with your manufacturer to process warranty claims. This repair starts with a $95 Solar Repair Diagnostic Trip where after a visual inspection we provide you with options to get your system repaired. The $95 fee is waived if you move forward with the repair.

Optimizer repair

Solar Edge Optimizers are similar to micro-inverters as they allow you to “optimize” the production of each panel by limiting the effect shading and soiling has between panels. They also allow you to see panel level production which is helpful for diagnosis when issues arise. We can repair all optimizers issues and can work with the manufacturer, Solar Edge, to process warranty claims. This repair starts with a $95 Solar Repair Diagnostic Trip where after a visual inspection we provide you with options to get your system repaired. The $95 fee is waived if you move forward with the repair.

Upgrades (More Power)

Most solar systems older than 5 years old can double their power by simply swapping their old panels for new ones. Learn more here. During this $95 estimate trip we will assess your current system and give you multiple options to consider all for low monthly price. The $95 fee is waived if you move forward with the upgrade.

Battery Additions

Adding a battery to your existing solar system dramatically changes the financial value of solar as well as changing the impact solar can have on your everyday electrical life. Learn more here about the benefits of batteries paired with solar panels all for a low monthly price. During this $95 estimate trip we will assess your current system and give you multiple options to consider all for a low monthly price. The $95 fee is waived if you move forward with the addition.

EV Charger Installation

Pairing an EV charger with your solar system is a powerful shift in the financial value of solar. You essentially become your own gas station when you do this supplying your vehicle with free power from the sun all for a low monthly price. During this $95 estimate trip we will assess your current system and give you multiple options to consider. The $95 fee is waived if you move forward with the addition.

Memberships

Our memberships are our recommended way to stay on top of your solar system and let us keep it running at peak efficiency. Check out our two membership types here which are Cleaning Only and our Platinum Membership.

New Panels/New Equipment

Getting new panels and/or converting from a central DC inverter to AC Enphase Micro-inverters is a game changed in the production, quality, and compatibility of your solar system. By getting new panels and switching to Enphase AC micro-inverters you can: double your power, see panel level production (helps with maintenance), and instantly be battery and EV compatible all for a low monthly price. During this $95 estimate trip we will assess your current system and give you multiple options to consider The $95 fee is waived if you move forward with the upgrade.

More Panels

Just want to add more panels and not necessarily change your equipment? We can do that too. While we highly recommend considering the benefits of converting to an Enphase Micro-inverter system which is battery and EV charging compatible, we can give you options during this $95 estimate trip. The $95 fee is waived if you move forward with the addition.

Inspections/Solar Orientation

Don’t really know what’s going on with your solar for one reason or another? This is the service for you. We will come out on this $95 inspection trip and give you our professional opinion of the status of your system as well as options for any repairs or upgrades you might want.

Home Sale Inspections

Whether you’re buying or selling, we can get out to the house in question ASAP and deliver a professional full system inspection and report. We’ll check for power production, safety, workmanship, panel cleanliness condition, monitoring functionality, plus battery and EV charging compatibility or health. This service is a $320 for the trip fee and up to 2 hrs of the licensed electrician on site. You will get a full digital photo report of our findings upon completion.

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I Think My Solar Panels Aren't Working

How can I tell if my system is producing?

If you have solar monitoring, then a quick glance should tell you if your system is producing. If you don’t have monitoring but have a central inverter, most inverters will have a green light on the outside when the system is working. If you you don’t have a light on your inverter, then your meter with the city will often times show if the solar is working. And finally the easiest way to see if your solar is working is by having us come out and take a look.

What's the turnaround time for a manufacturer warranty claim?

This depends on the manufacturer but it generally ranges from 1-4 weeks.

Do you install critter deterrents/fences/guards?

Yes. We’ll need to do an inspection first to make sure there isn;t any critter damage and to get you an accurate estimate, but we can then install what’s called a critter guard which is basically a fence around your solar panels which keeps anything from getting under them.

I'm seeing error code _____ on my inverter, what do I do?

We will need to come out and troubleshoot that error code with your inverter manufacturer. Sometimes we can solve the issue and clear the error code, and other times we will need to process a warranty claim with your manufacturer. Either way, we have you covered.

How can I tell if I'm getting credit with the city for my solar?

Depending on where you live, you may get credit for excess solar power that you pump back into the grid. We can walk you through this during a solar orientation service trip.

I got a notification from the city that my solar wasn't working, now what do I do?

We need to come out and do a solar diagnostic trip to figure out what the issue is and resolve it. Often times, it’s just an electrical workmanship issue (blown fuse or disconnected wire) and on occasion it’s a problem with the actual solar equipment that we can help you get covered by your manufacturer warranty.

My Solar Installer Went Out of Business

Do you work on my type of solar panel system?

You bet! We work on all solar panel and inverter systems including Solar Edge, Fronius, Enphase, SMA, and SunPower.

What happens to my warranty if my solar installer went out of business?

The good news is that your manufacturer warranties for your panels and (micro)inverters is still valid even though your installer went out of business. We will work with your manufacturer to process claims on those warranties. As for as workmanship warranties, we offer our own 10 year warranty so you will be covered there too.

Can you work on a system you didn't install?

Absolutely! In fact, those are the only systems we work on. Regardless of installer, manufacturer, or age – we can get your solar panels running perfectly.

Do I have to buy more panels to get you to service my system?

No! Unlike most solar installers who only want to sell you more solar, we are true service company. We’re here to serve you and your existing solar system as is.

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How Does it Work?

How do I pay for my service trip?

The solar service electrician will have a credit card processor on site when they come to your home, so you can easily pay with a card then!

Do I need to be home during the service trip?

Nope! The solar service electrician just needs access to the backyard

I have a tall roof - do you have a large ladder?

You bet. We have tall ladders for all sorts of houses and come prepared for any situation.

How quickly can you get to me?

Most likely this week! All we do is service (not just sell solar) and so we have solar service electricians in the field every day.

Can you call or text when you get here?

Absolutely. In fact you will automatically get a text when the solar service electrician is on their way and 30 minutes from your home.

Can I start with a bronze membership and upgrade later?

Yep, that’s not a problem.

Do You Do or Service ...?

Electrical vehicle charging stations?

Yes! We are trained and familiar with all types of electrical vehicle charging stations.

Battery backed or integrated solar systems?

Yes! There are a lot of different types of battery systems out there and most of the time these are actually custom battery solutions specific to your home or business that will require custom diagnosis.

Solar water heater systems?

No. Solar water heater systems are more like custom plumbing and electrical systems than solar.

RV Solar systems?

No. These systems tend to be custom as well and are generally best serviced by replacing the components.

Can you finish installing my solar DIY solar system?

No. Solar Service purely does maintenance, repairs, and cleaning on existing solar systems – not new installations. The closest we get to a new installation is a solar remove and reinstallation.

My Area?

Yes – if you live in the Central to South Central Texas Area. A good rule of thumb is that if you live within an hour of either our Austin or San Antonio offices, we can service.Just a heads up that we do have different service zones though, so if you live in the hill country the costs will be a little higher than if you live in the city limits.

Do you do solar home sale inspections?

You bet! We can setup a quick digital photo and detailed inspection of your solar system to make sure everything is working well whether you are the buyer or the seller.

Can you expand or upgrade my system?

You bet! First step is an assessment trip. We’ll need to figure out if your roof/home has enough physical space for more solar panels and if your house has enough electrical space for additional solar capacity.

Battery add ons?

Yes, but this can almost be as pricey as getting a new solar system itself. Often times there is a lot of major electrical retrofit work that will need to be done to accomplish this.

Can you install monitoring on my solar system?

Yep, this can be a little tricky or expensive. The best monitoring you could ever have is a trained service electrician inspecting your solar panels in person twice a year through our memberships.

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Cleaning and Routine Maintenance

Do I need to get my solar panels cleaned?

Yes! Dirty solar panels produce less power and have shorter life spans than clean panels. We recommend one of our affordable memberships to get routine cleanings and inspections take care of.

Are my solar panels dirty?

If you haven’t gotten your solar panels cleaned in the last six months, then yes they are dirty and you are losing power.

How often should I get my solar panels cleaned?

We recommend cleaning your solar panels at least twice a year. Our silver membership makes this easy and affordable.

What maintenance is needed on my solar?

Regular cleanings and inspections (easily done through our memberships will keep your system running optimally and avert and major issues from arising.

How do you clean solar panels?

We use water fed solar specific brush cleaning poles to clean your solar panels. For most cleanings, one or two scrubs with our equipment should get them totally clean.

Can you explain how my solar panel system works to me?

You bet! We do these “solar orientation service trips” all the time where we can walk you through how your solar system works and answer any of your questions.

A hail storm just rolled through, should I get it checked?

Yes, Solar panels are designed to be resistant to normal sized hail, but sometimes we get abnormally large hail in Texas! We’ll check your panels out to make sure they’re ok. And if any of them are broken, we’ll get you some right sized replacement panels in a hurry!

solarservicetexas

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Nov 5

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Steve in Helotes happy after his full system upgrade. New panels and @enphase micro-inverters mean almost double the power and battery ready for the future! #homesolarservice

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Oct 2

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Dan in Austin happy with his upgrade! New @missionsolar panels, new @enphase micro-inverters, and battery and EV charging ready for the future! #homesolarservice

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solarservicetexas

View Instagram post by solarservicetexas

Oct 2

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Jim in Round Rock happy with his panel addition. Great craftsmanship by the project team getting the new panels so perfectly aligned with the old! #homesolarservice

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Sep 15

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Daniel in San Antonio happy after his recent removal and reinstall project for a re-roof. #homesolarservice

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