Monitoring Repair & Installation in Austin
Monitoring is one of the most helpful tools you have for knowing your system is working at 100%. Sadly, a lot of homeowners have never heard of it, or have never had the devices configured correctly from the system to the wifi to the phone in their hand.
Top Four Reasons Monitoring Stops Working
- The Cell Card Needs Updating, or the Site Needs TransferringIf the system came with the house, the monitoring account probably still belongs to the previous owner, and the cellular card may be long out of date. These are more complicated to sort out than you would imagine — we get it done for you and spare you the pain.
- A New Router Took It OfflineThis is the number one cause and it surprises everybody. Change your internet provider or your wifi password and the gateway silently stops reporting.
- The Gateway Is Too Far From the SignalMonitoring hardware often sits in a garage or utility closet at the edge of wifi range. It works on install day and drops out for good six months later.
- The Original Installer Owns Your AccountPlenty of Central Texas owners cannot see their own data because the monitoring account is still registered to a company that went under.
Top Four Solutions to This Problem
- Get the Gateway Back on the NetworkWe reconnect it to your current network and put it somewhere the signal actually reaches, hardwired if that is what it takes.
- Verify the Sensors Read TrueWe compare what the portal claims against a clamp meter on the real conductors, then correct any CT that is loose, backwards or on the wrong leg.
- Move the Account Into Your NameWe transfer ownership of the monitoring account to you, including when the original installer is out of business.
- Set Up Alerts That Reach YouMonitoring is only worth having if it tells you when production stops. We configure alerts so a dead panel does not go unnoticed for a year.
Let’s get your solar working again.
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